ASFMI Members Invited to Santa Clara Conferences

As an AFSMI member, you can register at the member price or redeem one of your AFSMI conference vouchers.


For details and registration, visit the event websites:
SSPA Spring Best Practices Conference Essential Elements of Support
TPSA Spring 2008 Summit – Achievements in PS: Case Studies in Applied Innovation

AFSMI Webcast: A Smarter Agent Desktop

Discover the Advantages of Delivering a Personalized Customer Experience

The market for services is becoming increasingly competitive. In the good old days, companies held a monopoly for servicing their products and had little need to actively promote their service offerings. With online user forums and third party maintenance services, your customers have more options today. They expect you to compete and earn their service business.

New Corporate Members

Motion Computing Joins AFSMI

AFSMI adds Motion Computing to the corporate membership program. Based in Austin, Texas, Motion is a mobile computing and wireless communications leader, combining world-class innovation and industry experience so professionals in vertical industries such as healthcare, field sales and service and government can use computing technology in new ways and places. To read the full release click here

TAKE A LOOK..at the NEW digital version of the S-Business journal.

Corporate Members

PROGRAM UPDATE

FUJIFILM JOINS CORPORATE MEMBERSHIP PROGRAM

AFSMI welcomes leading medical imaging product company

 

SUPPORT STAFF EXCELLENCE PROGRAM OVERVIEW

Learn about this powerful program to develop superior customer support skills

 
AFSMI SERVICES BENCHMARK PORTAL
Submit your data today and schedule your Benchmark Assessment

Individual Members

TRAINING & CERTIFICATION
Certified Service Professional Training
Field Service and Remote Technical Support courses available.
MEMBER COMMITTEE
Industry Task Force on Service Skills and Competencies
Join the industry task to define the essential skills required for service professionals and resources available to assess and enhance core competencies

Citrix Online - Remote Service Delivery Made Easy
Remote Service Delivery Made Easy


Service and Support Technology Survey coffee mug

Let us know which technologies you are using today, or are considering using in the future.

Be among the first 25 to fill out the survey and receive a $10 Starbucks Coffee Card!