Power Panel

| Power Panel: Transforming Performance Measurement into Successful Executions |
| Power Panel: Leadership - Back to the Basics |

Back to the Basics

The ability to lead doesn’t come from a job title or position. To be a business leader, we must become a person that people trust, a person that can present a vision for the future in a way that motivates people to help achieve it. There are many leadership “experts” who promote the latest fad for achieving success, but the real success in leadership lies in mastering the basics, such as:the ability to work with excellence, the importance of our value structure, to reflect from our intuition, the importance of cultural adaptability and other qualities which are essential for us to do what is right. This panel brings together a group of senior service executives who will share their insights on what it takes to be a successful leader and make recommendations on how to improve your leadership style.

Moderator: Dennis Gershowitz, Vice President Services Practice Anthony & Alexander, Omega Management Group

Panelists:

Martin Gilday, Vice President, EMEA, Unisys
Dick Guenther, Vice President & General Manager, Global Outsourcing and Infrastructure Services, Unisys
Gary Ross, President, Cott Systems, Ohio Chapter President, AFSMI
Tom Schlick, COO, XATA, President and Chairman, AFSMI

About Dennis Gershowitz
Currently, Dennis is Vice President, Services Practice, for Anthony & Alexander; the Omega Management Group, and Principal of his own consulting firm, DG Associates. Dennis helps companies enhance their customer loyalty programs, develop improved tools in meeting customer expectations, and with process assessment and improvement, especially on the after sale and support side. As a member of executive leadership teams for companies such as Alfa Wassermann (clinical diagnostics manufacturer), Olympus America Endoscopy and Medical Laboratory Automation, Dennis has led initiatives that leveraged investments into $80+mm of new value. Dennis holds an MBA in Business Administration, has received awards in services leadership, is on the Board of Directors for AFSMI, and is a fellow at UNCW’s Cameron School of Business

About Martin Gilday:
Martin has been leading the Unisys Global Outsourcing and Infrastructure Services operations team in EMEA since 2001. He is responsible for the onsite delivery teams providing IT outsourcing and infrastructure support services across the 17 countries in the geographic region, including field services, onsite client teams, the managed services center, network operations and the customer support center. Prior to this role Martin held various other leadership positions in the UK, including delivery operations, client account management and alliance management. Martin serves on the International Board of Directors of AFSMI, and regularly speaks at international seminars on the development and futures for the high tech service industry.

About Richard Guenther:
Richard recently retired from Unisys Corporation after a full and distinguished career in customer service. In his last position as Vice President and General Manager, Maintenance Support Services, Richard provided management direction and leadership for the Unisys Global Field Service Delivery organizations and direct management of their Global - Remote Manage Service Centers including Service Desk, Network, Systems and Security Managed services. Responsibilities included P&L management, client and employee satisfaction, employee development, productivity and cost improvement initiatives and goals. Under Richard’s leadership, Unisys received and maintained high Customer Service Satisfaction and Capability Ratings by industry analysts for the services provided by his organizations.

About Gary Ross
Gary has more than 26 years experience in growing global technology software and service businesses. President of Cott Systems since 2003, Gary has led the transformation from a slow-moving product company into a growing software and services business operating across 22 states; Cott Systems is now the leading provider of records software and services within local government. Before joining Cott Systems, Mr. Ross spent 14 years with Emerson Electric, the last 5 years as President of European and North America service businesses with 600 associates and an independent $150M Emerson technology subsidiary. He also has worked for Unisys, General Electric, and Delta Management Systems. Gary earned a BS with honors from Kent State University and an MBA degree from Ohio State.

About Tom Schlick
Mr. Schlick joined XATA in April 2006 as Chief Operating Officer. As COO, Schlick is responsible for the XATA’s service operations, project management, quality delivery, customer training, and implementation. Prior to joining XATA, Schlick was senior vice president, global service, solutions and sales operations, for DataCard Corporation. At DataCard, Schlick served as a member of the executive leadership team and was responsible for global services activities including; field operations, technical product and software support, sales and service training, program management, depot repair, and call center operations. Prior to DataCard, he served as a senior executive at Rosemount, Inc., a division of Emerson Electric. Schlick has a B.S. in Electrical Engineering and an MBA from the University of Minnesota. He is a Six Sigma Green Belt, a Board Member of Association of Service Management, International and a senior member of the Instrument Society of America

Power Panel

Back to the Basics

News & Updates