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Exhibitors

   

 

Bomgar
578 Highland Colony Parkway
Suite 300, Ridgeland, MS, 39211
601.519.0123, info@bomgar.com
www.bomgar.com

Bomgar delivers the only appliance-based software that allows support professionals to connect, on demand, to staff and clients via the internet and take control of the desktop for computer- related inquiries and problems. Bomgar does not require end user pre-installation or configuration and can connect to any PC or Mac anywhere in the world. Bomgar solutions are designed to support today’s increasingly mobile workforce while meeting the challenges of industry compliance and regulations.

 

Citrix Online
a division of Citrix Systems, Inc., 5385 Hollister Avenue, Santa Barbara, CA 93111
Voice: 800.549.8541 Fax: 805.690.6471, info@citrixonline.com

Citrix Online is featuring a newly launched version of Citrix GoToAssist, the industry-leading remote-support solution that enables shared screen, mouse and keyboard control without installing software on the users' computers. Citrix GoToAssist allows contact centers and outsourcers, consulting and IT professionals to instantly deliver support and services over the web - anytime, anywhere - while increasing profitability. GoToAssist offers unprecedented access, value, security and capability with more than 12,000,000 remote sessions hosted annually for more than 6,500 corporate customers worldwide.

Learn more about the latest version of GoToAssist by stopping by our booth or visit: www.gotoassist.com

 

Clarabridge
11400 Commerce Park Drive, suite 500, reston, virginia 20191
703.663.2500, www.clarabridge.com

Clarabridge’s text mining software transforms text into actionable insight to improve market research, customer care, product development, quality assurance and risk management. Clarabridge’s award-winning software links the worlds of text mining, search and business intelligence (BI) to enable enterprises to more quickly and intuitively leverage all of their data to make better business decisions.

 

eVergance
6900 College Blvd., Suite 470, Overland Park, KS 66211
.913.825.1000, info@eVergance.com

eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization, knowledge management, and Web self-service. Offering proven strategy, process transformation, implementation, and managed services, eVergance offers a practical, balanced approach that delivers exceptional results. Founded in 2002, eVergance partners with several of the industry's top software and technology providers and has helped nearly 100 clients enhance their customer experience and deliver organizational value. Please visit eVergance at www.eVergance.com.

 

Impact Learning Systems
1331 Archer Street, San Luis Obispo, CA 93401
Voice: 800.545.9003, Fax: 805.545.9075, kfriedmann@impactlearning.com, www.impactlearning.com

Impact Learning Systems provides customer service and sales training for help desk and field service representatives. Our help desk and field service programs are the approved training courses for SSPA’s CSP-I, CSP-II, and CSP-S certifications. All of our programs are designed to teach usable skills while building team enthusiasm and a positive work environment. Our goal is to help your employees measurably improve their customer contact skills so that your business prospers and your employees feel good about their contribution.

 

InQuira Inc.
851 Traeger Avenue, Suite 125, San Bruno, CA 94066
650.246.5000, sales@InQuira.com, www.InQuira.com

InQuira improves the quality of customer interactions through websites and contact centers with integrated applications for intelligent search, knowledge management, analytics and user experience. InQuira’s solutions leverage InQuira’s patented intelligent search technology to understand a customer's intent in real-time, and dynamically create a personalized support experience that incorporates the right information, data, and application links to accelerate time to resolution for every customer service interaction. InQuira’s blue-chip customers include AT&T, Bank of America, DaimlerChrysler, BEA Systems, Mentor Graphics, Fidelity Investments, Honda, and E*Trade.

 

KANA
181 Constitution Drive, Menlo Park, CA 94025
800.737.8738, www.kana.com

KANA is a world leader in multi-channel customer service.  KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies.  For more information visit www.kana.com.

 

KNOVA Software, Inc.
10201 Torre Avenue, Suite 350, Cupertino, CA 95014,
800.572.5748, info@knova.com, www.KNOVA.com

KNOVA provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. The KNOVA 7 suite of self-service, contact center, and peer support applications automates the most critical part of customer service – actually resolving the case, not just tracking it. KNOVA’s Interactive Marketing solutions deliver a trusted, personalized, and optimized customer experience. The result: reduced service costs while improving customer satisfaction, and increased revenues from a more loyal customer base.

 

KEPNER-TREGOE (KT)
PO Box 704, Princeton, NJ 08542
609.921.2806, 800.537.6378, info@kepner-tregoe.com.
Offices located throughout the world.

Kepner-Tregoe (www.kepner-tregoe.com) helps organizations achieve service excellence by acting strategically, troubleshooting quickly and effectively, and achieving sustainable results against key performance indicators. Service and support organizations worldwide use KT Resolve(SM)--our ITIL-recognized program of troubleshooting training, business process integration, and performance improvement--to transform their service and support functions. The systematic, approach of KT’s renowned processes helps people and organizations excel in the uncharted waters of new technologies, products, markets and ideas. Learn more at www.kepner-tregoe.com/resolve.

 

Lithium
5980 Horton Street, Suite 370, Emeryville, CA 94608
Phone: 510.653.6800, www.lithium.com

Lithium Technologies provides market-leading solutions for building successful enterprise communities on-demand. Lithium's proven forums and chats are backed by community management expertise that enables clients to decrease customer care costs while improving the overall customer experience. Through self-service and peer-support, customers get answers and contribute content that keeps the community current, while diverting up to 25% of inquiries. Deploying communities has proven to free-up valuable support resources and improve efficiency in customer service operations everywhere.

 

Onyx Software
12131 113th Ave. NE, Suite 101, Kirkland, WA 98034
Voice: 1.425.250.5800 1.888.ASK.ONYX, Fax: 425.823.3075, info@onyx.com

Onyx Software, a Consona CRM solution, provides customer relationship management solutions for the enterprise. Onyx enables marketing, service and support organizations to capture, share and automate customer data and processes across the enterprise, quickly and cost-effectively. With its integrated suite of customer data management, process management and business intelligence products, Onyx helps businesses reduce costs, increase productivity, grow revenue and ensure compliance, while providing them with a competitive advantage. Onyx solutions are utilized by organizations world-wide including recognized industry leaders Wells Fargo, AIG, the Seattle Mariners and Konica Minolta.

 

OpenAir, Inc.
211 Congress Street, 8th Floor, Boston, MA 02110
1-888-367-1715, www.openair.com, email sales@openair.com

OpenAir professional services automation (PSA) solution streamlines the services organization’s entire business cycle, from developing new business, to staffing and managing projects, through financial analysis and billing, making your enterprise more efficient and effective. Our PSA solution offers modules for project and resource management, time and expense tracking, project accounting, knowledge management, reporting and billing, and requires nothing more than a browser and supports a variety of mobile devices.

 

PureShare
29 Kings Landing, Ottawa, Ontario, Canada
613.236.1644, info@pureshare.com

PureShare is a metrics management software vendor that develops proactive, web-based corporate performance monitoring and enterprise reporting applications. PureShare applications deliver answers to executives and managers – answers about how the business is performing and about what action needs to be taken to keep the business on track.

PureShare products include ActiveMetrics™, our answer-delivery platform, a web-based corporate performance management application; and PureShare ReportRouter™, single, web-based framework that enables users to create, generate, customize and distribute reports using any reporting technology.

Our customers include Global 1000, Fortune 500, and mid-size organizations in risk, insurance, ITSM, support, retail and other industry sectors. www.pureshare.com

 

QuickArrow
11675 Jollyville Road, Ste #200, Austin, TX 78759
Tel: 800-870-8436, www.QuickArrow.com

QuickArrow is the leading provider of automation and management software for professional services organizations. QuickArrow offers the first and only PSA solution specifically designed to streamline operations and provide visibility into all key operational metrics for Billable Services Organizations. QuickArrow is a founding member of TPSA, and has worked closely with Thomas Lah for more than two years. TPSA members who are also QuickArrow clients include Borland, salesforce.com, Genesys Telecommunications Lab, Mercury, GlassHouse Technologies, and Software AG

 

RightNow Technologies, Inc.
40 Enterprise Blvd., P.O. Box 9300, Bozeman, MT 59718-9300, United States
1.406.522.4200

RightNow delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,800 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit www.rightnow.com

 

Talisma Corporation
411 108^th Avenue N.E., Suite #900, Bellevue, WA 98004
sales@talisma.com, www.talisma.com

Talisma Corporation is the leading provider of Customer Interaction Management (CIM) solutions that empower businesses to deliver an exceptional customer experience. Talisma’s proven products help customer service and support organizations to proactively and reactively engage in a continuous customer dialogue by integrating Web self-service, email response, live chat, VoIP, phone, and campaign management with comprehensive analytics and a system-wide knowledge base. Talisma has more than 800 customers globally with offices located across Asia-Pacific, Europe, and North America.