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2007 S-Business World Conference – Keynote Speakers and Full Agenda Announced

40+ Sessions Providing Insights on Service Strategy and Execution

July 18, 2007 – AFSMI today announced keynote speakers and the full agenda for its 2007 S-Business World Conference and Expo. The 37th S-Business World Conference will be held in Orlando, FL at the Rosen Shingle Creek Resort from September 16 – 18, 2007. The conference will feature insights into emerging trends in service strategies, sharing of best practices and tested methods in service operations and an opportunity to engage with peers and establish new professional relationships.

Headlining the conference will be five keynote presentations, including;

Chip Bell, author and founder of The Chip Bell Group, reveals the secret to unlocking employee passion, encouraging boldness, reinventing problem processes.

Find out from Steve Smith, author and founding partner of MarcumSmith, LC, what makes ego our greatest asset or our most expensive liability

Jack van Driel, IBM Advocate & Paradoxiologist, shares insights on how one of the largest service companies in the world learned how to move up the value chain.

Todd Hewlin, Managing Director for TCG Advisors shares a framework for driving innovation in global services organizations.

Learn about the exciting new changes AFSMI is making to member value from Mike Davison, vice president of member programs, AFSMI.

Filling out the remainder of the agenda will be a rich variety of breakout sessions on the important aspects of services management.

Field Service Operations
Sales and Marketing
Customer Support /Professional Services
Leadership and Management
Case Studies: Partnering for Success

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AFSMI's 10th S-Business
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