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Sbusiness Preview
Sbusiness Highlights
The Winter 2008 issue of Sbusiness has arrived! This issue will arm you with the information you need to start off the new year on the right track, with fresh content geared toward helping you capitalize on your services strategy. Below is a look at two feature articles you’ll want to turn the pages to.
Avoiding the Strategy Black Hole
By Laurie Young
When moving into the services market, strategic intent becomes a key business imperative. Only by clarifying the purpose of their services businesses can leaders ensure that they are positioned to make good profits and compete successfully.
Overcoming Resistance to Change
By Simon Morris
Deploying service optimisation software is a crucial project that takes time and advance planning. Resistance to change is a natural reaction with such a significant overhaul. Fortunately, this resistance can be overcome. This article will show you how.
Sbusiness Submissions
Want to share your knowledge with Sbusiness readers? Sharing your business experiences and industry knowledge keeps the industry’s wheels turning and generates real opportunities for opening discussions with your industry peers. Click here to submit your article ideas or submissions.
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What's Hot
New Corporate Members: Xerox, FujiFilm, FujiGraphics, Océ, METTLER TOLEDO, and Ethicon
We are extremely pleased to announce that document imaging and management leaders Xerox, FujiFilm, FujiGraphics, and Océ; precision instrument manufacturer METTLER TOLEDO; and global medical device provider Ethicon have joined the Association as Corporate Members. AFSMI welcomes these industry-leading companies and appreciates their support for the new AFSMI Corporate Membership program.
Click here for more information about these new Corporate Members.
Member Webcast: Standardization – January 30
The balancing act between standardization and competitive differentiation is highlighted in our next member Webcast: How one Organization Fosters Service Maturity and Global Consistency. This Webcast will discuss strategies for achieving global consistency, the risks you will face, and unlock the keys to successful differentiation. Click here to register
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Industry & Technology News
Industry News
AFSMI Newsline keeps you on top of late-breaking industry news. Click here to view industry achievements, awards, company news, and new products and services announcements from such leading organisations as Amphire Solutions, Alcatel-Lucent, Hostopia, Océ Document Technologies, and Roche Diagnostics.
The Top European Business Stories of 2007
Last year saw no shortage of political and corporate drama. Here are some of the highlights of a topsy-turvy 2007.
By Andy Reinhardt, BusinessWeek
From the launches of the Airbus A380 super-jumbo jet and the Apple iPhone to the U.S. sub-prime mortgage crisis and its financial aftershocks, 2007 was an eventful year for business in Europe. Initially confident of its economic prospects, the Old World saw growth projections dim by year-end due to the surging euro and tightening credit. To see a summary of the top European business stories of 2007, go to www.businessweek.com and type the title of this article, “The Top European Business Stories of 2007”, in the search line.
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Local Action
AFSMI Chapter Officers:
Let Us Know What’s Happening in Your Region
Is there anything that you want to let your fellow AFSMI members know? Spread the word about your chapter by submitting your announcements for publication in the monthly AFSMI Newsline. It’s one key way to make AFSMI members aware of the activities of your chapter, to announce changes to your leadership team, to share information and insights, and to highlight the benefits of chapter involvement.
We also welcome services news, press releases, recent appointments or promotions, or other industry-related news items that AFSMI members might find of interest.
Please limit your submissions to 300 words or less, and include your preferred method of contact should readers wish to obtain more information. Accompanying photos (maximum of three) may be sent as separate attachments in TIFF, EPS, or JPEG format. Please note that your content must be received by the first of each month in order to appear in the current month’s Newsline. Send to Angela Smith, assistant editor, at asmith@afsmi.com.
Don’t overlook this valuable opportunity to let members know what your chapter has to offer. As always, we truly appreciate your continued efforts and support.
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Events
Registration Is Now Open for Technology Services Europe 2008
It’s time to reserve your place for the Technology Services Europe 2008 Conference, to be held April 2-4 in Paris, France. AFSMI’s annual Spring conference in Europe is expanding this year to include members from our sister associations, SSPA and TPSA. Visit the conference Web site to view details about the event and register online.
Member Research
Service Research & Innovation Community
The services economy is experiencing significant change that’s impacting service professionals. As a result, service innovation and service science are now more critical than ever. The new Service Research & Innovation Community (SRIC) can be an invaluable network and information source for AFSMI members. Join the community now (www.thesrii.org) and begin engaging with your peers around service innovation challenges, opportunities, and new ways of thinking for service professionals. This is a natural extension to the value that comes from global AFSMI membership. Don’t miss out…this is your opportunity to participate in the thought leadership that will be shared in this community. |
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If You Ask Me...
AFSMI’s Sbusiness editors pose questions for our members to answer. Does your organisation participate in an employee career planning program? If so, is it for all employees, or management level only? E-mail your response (no more than two paragraphs, please) to Angela Smith at asmith@afsmi.com with “If You Ask Me” in the subject header. Select responses will appear in the Spring issue.
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