Member Programs – Overview

AFSMI offers a variety of programs designed to advance the individual careers and the business success of our members. Our programs include:

Services Industry Research, Benchmarking and Thought Leadership
Expert Advise and Best Practices for World-Class Service Organizations
Networking Opportunities to Connect with Peers and Colleagues
Powerful Conferences and Events
Electronic and Print Publications
Education, Training and Certification Programs

To help keep you informed about all of our programs, we have created a series of webcasts that highlight some of the new and enhanced programs coming your way this summer. Below is a list of our webcast topics. For webcasts that have already been completed, you can replay the webcast or download a copy of the presentation . For upcoming webcasts, you can click on one of the registration links to sign up.

AFSMI Website Redesign Demo: September 5, 2007

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Website Redesign Demo

Significant website upgrades will include enhanced content sections and redesigned layout and navigation—be sure to attend to take advantage of this important members-only information resource. We’ll also give a preview of the speakers and topics that will fill this year’s S-Business World Conference.

AFSMI Advanced Programs: August 8, 2007

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AFSMI Advanced Program

Familiarize yourself with our new Advanced Programs, including leadership training, organizational assessment and organizational certification.

AFSMI Benchmark Program: July 18, 2007

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AFSMI Benchmark Program

Find out about the new Services Benchmark database that will allow corporate members to compare performance metrics with their industry peers. This on-line database tool provides real-time results for immediate actionability and priority-setting.

AFSMI Research Agenda: Webcast held on June 27, 2007

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AFSMI Research Agenda

Learn more about the coming research and publication calendar, and get an update on the Member Task Forces that are now being formed. Mike Davison, VP Member Programs, and Pim Bonsel, Executive Vice President of Global Research describe AFSMI’s member-driven research approach and present the expanded list of research and publication topics planned for members over the next year.

The New AFSMI: Webcast held on June 13 & 14, 2007

	(28 mb)	(1 mb)	The New AFSMI (Member Version)
	(37 mb)	(1 mb)	The New AFSMI (Vendor Partner Version)

Get an overview of the changes taking place at AFSMI, including new Individual and Corporate membership options as well as an update on the 2007 S-Business World Conference. Mike Davison, VP Member Programs, and John Schoenewald, Executive Director of AFSMI explain the new membership levels and prices available for individuals and corporations.