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Sbusiness Online
Sbusiness Journal Now Online in New, Interactive Digital Format
The online version of the Winter 2008 issue of Sbusiness is now live in a brand-new format that we’re very excited to show you. Now in a cutting-edge digital layout, the online journal is much more user-friendly and so interactive that you can even flip through the online pages one at a time, just as if you were holding it in your hands. Click here to check it out.
Some Cool Features
The enhanced new features of the journal really are impressive. Some of the handier items include:
- Notes: Add a note to pages with your thoughts or input relating to a certain topic in an article. Includes a time/date stamp.
- Bookmarks: Bookmark a certain article or page of special interest to you or to a colleague.
- Contents: The Contents button allows for easy viewing and direct access to journal topics.
- Links: Send a link to a colleague that will direct them to an entire journal issue or a select page of interest. (Remember, the journal is password-protected for members only.)
- Search: Perform keyword searches for topics of importance to you.
- Effects: Customize the online journal to your liking.
We hope you like what you see in the new format. As always, your feedback is welcome. Feel free to send your thoughts to Sbusiness editor Suzanne Kaminski at skaminski@afsmi.com.
Sbusiness: Contributing to the "Green" Challenge
We only have one Earth, and we want to do our best to take care of her. Our actions today can have environmental impacts tomorrow, so we’re committed to the protection and preservation of our ecosystem. That’s why we’re giving our members the option to receive the journal in both hardcopy and online formats, or to opt for the online journal only. All you need to do is update your online member profile to opt to receive the online version only—it’s that easy to help preserve your environment, one page at a time.
Spring Issue
We are very excited to bring you the next issue of Sbusiness—the Spring 2008 issue—because it’s another one of AFSMI’s "first-evers." This issue will include content from not just one, but all four of AFSMI’s network of associations, including contributions from SSPA, TPSA, and SRII. The Spring issue is due for release toward the end of March, so watch your mailboxes and stay tuned to the Web.
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What's Hot
AFSMI Paris Conference, April 2-4:
Spotlight on Keynote Presentations
The Technology Services Europe conference features a powerful lineup of world-class keynote speakers who will address the major challenges and opportunities facing European services managers, including:
- Competing Profitably with Service — Laurie Young
Noted Services Industry Consultant and Former British Telecom Executive
- Delivering Services from the Customer's Perspective — Greg Sebasky
Senior Vice President and CEO of Global Customer Services for Philips Medical Systems
- Driving Company Growth & Profits — J.B. Wood
President and CEO of AFSMI, SRII, SSPA, and TPSA
- Developing a Service Innovation Capability — Panel of Experts
Noted Industry and Academic Experts Including IBM, the University of Cambridge, and the Service Research & Innovation Initiative
Register before March 1 - Save 150€ or $200
New Corporate Members: Liebert, Dionex, BÖWE BELL + HOWELL
We are extremely pleased to announce the latest additions to our growing list of Corporate Members. Liebert is a leading provider of
power, cooling, and monitoring technologies. Dionex develops, manufactures, sells, and services chromatography and extraction systems. BÖWE BELL +
HOWELL provides innovative mailing and document management solutions. AFSMI welcomes these industry-leading companies and, we appreciate their support for the new
AFSMI Corporate Membership program.
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Industry & Technology News
Industry News
AFSMI Newsline keeps you on top of late-breaking industry news.
Click here to view industry achievements, awards, company news, and new products and services announcements from such leading organizations as ATX Group, Fusión, QlikView, StayinFront, and Tesseract.
Widespread Adoption of Electronic Health Records Expected
Contributed by Datamonitor
Electronic health records (EHRs) will be the cornerstone of healthcare technology, critical to the modernization of today’s healthcare systems. The design, selection, and implementation of EHRs therefore will be extremely important for healthcare institutions. After years of watching and waiting, now is finally the time for healthcare organizations to implement EHRs. Click here for the full article.
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Local Action
AFSMI Chapter Events
AFSMI chapters from around the globe are continually planning and implementing s-business networking and education events at the local level. Below are events being held in Central Texas and the U.K. To list your chapter’s event in the March edition of the AFSMI Newsline, please send your submission to Suzanne Kaminski at
skaminski@afsmi.com.
U.K. Chapter
Simon Morris, President
Chapter Event
Date: Thursday, March 13
Location: Festo Headquarters in Northampton, U.K.
Time: 1 to 5 p.m.
Topic: The Significance and Development of Teams in Order to Maximize Our Service Capabilities
Cost: £25 for Members; £55 for non-members.
Visit the chapter’s Web site at www.afsmi.org.uk or contact Simon Morris at simon.morris@afsmi.org.uk for more details and registration information.
CenTex (Central Texas) Chapter
Kevin Chasey, President
Chapter Meeting
Date: February 15
Location: Oracle Facility
Time: 11:15 a.m. to 1:30 p.m. (Lunch will be served.)
Topic: Field Engineer Training
Presenter: Jennifer Kalmbach of agileTCP
Contact Kevin Chasey at kevin.chasey@us.tel.com or 512-424-1555 to register. Visit www.centexafsmi.org for more information on the chapter and its events.
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Events
Member Webcast: Service Maturity Assessment
On January 30, Charles O’Donnell and Steven Wu from Emerson Network Power joined AFSMI’s Pim Bonsel to talk about Emerson’s initiative to increase the global consistency of its service offerings through the deployment of a service maturity assessment program. After four years, Emerson has developed a sophisticated assessment process that is producing powerful results for the company. Replay the On-Demand Webcast to learn all the details!
2008 S-Business World Conference and Expo – Las Vegas, Nevada
Plans are taking shape for this year’s World Conference, being held in Las Vegas from October 20 – 22. Mark your calendars now, and look for registration details and the Call for Speakers in the coming weeks. This year’s event will be bigger than ever, featuring shared sessions with members of our sister associations, SSPA and TPSA!
Member Research – S-Business Executive Briefing
Selling the Service Experience
The most recent S-Business Executive Briefing, Selling the Service Experience, has just been published. This members-only publication serves to address the requirements of marketing, the strategic thinking process, the role of marketing, the measurement of the right metrics, and the selling and management of services solutions. Get an overview on this important topic from the Executive Summary, or get all the details from the full Executive Briefing.
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Smart Technology
AFSMI Newsline editors pose questions for our members to answer. This issue’s question: What is the top benefit your organization has seen over the past three years with the deployment of smart technology? E-mail your response to Suzanne Kaminski with "Smart Technology" in the subject header. Select responses will appear in the March issue of the Newsline.
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