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Sbusiness Preview
Sbusiness Highlights
Looking to improve upon your services delivery objectives? Check out these two feature articles from the Fall issue of Sbusiness.
Better, Faster, Cheaper: A New Business Improvement Methodology for Delivering Standardized, Complex Services
By Maarten Tentij
The gap in labor productivity between services and manufacturing continues to widen. The good news is that this gap can now be addressed. By combining Lean Six Sigma with the concept of Service Products and Throughput Management, a very powerful service delivery framework emerges.
Services Engineering: A Critical Success Factor for Professional Services Organizations
By Thomas E. Lah
In the future, profitable professional services firms must excel along two dimensions: (1) the ability to articulate the business value of the services delivered, and (2) the ability to minimize the cost and risk of services delivery. The services engineering function is a critical capability in meeting both of these objectives.
Sbusiness Submissions
Want to share your knowledge with Sbusiness readers? Sharing your business experiences and industry knowledge keeps the industry’s wheels turning and generates real opportunities for opening discussions with your industry peers. E-mail the editor, Suzanne Kaminski, at skaminski@afsmi.com with your article ideas or submissions.
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Industry & Technology News
Industry News
AFSMI Newsline keeps you on top of late-breaking industry news. Click here to view industry achievements, awards, company news, and new products and services announcements from such leading organizations as The Beryl Companies, EMC, Verizon Wireless, Eclipse, and INCAT.
Australia, China, and India’s Public Sector--A Lucrative Market for Technology Vendors That Enter Now
Source: Datamonitor
The opportunities for technology companies within Asia Pacific, specifically Australia, China, and India, are only going to increase, and according to new research by independent market analyst Datamonitor, opportunities exist in the public sector space. Click here to read the full article.
Technology Spotlight
 New Study: Performance Management in Field Service Operations
Merced Systems invites you to take part in a study to benchmark operational effectiveness and employee execution in leading field service organizations. All participants will receive a copy of the study results, as well as an individual assessment. Take the survey now!
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Local Action
Australia Chapter
Maarten Tentij, President
The Australia Chapter held its annual CEO Night on August 14 at the spectacular Curzon Hall. Every year, CEOs and senior executives from all walks of Australian industry gather together at this event to network, enjoy great food and drinks, and hear from high-calibre presenters. Click here for details from this year’s event.
Spain Chapter
Senen Pajaro-Novoa, President
AFSMI’s Spain Chapter has been very active in their local region. Click here to view details from their recently held ITIL training course, Working Breakfast sessions, and June conference event.
U.K. Chapter
Simon Morris, President
As a follow-up to March’s successful “Growing Your Service Business” discussion, the U.K. Chapter kicked off Part II of this session in great anticipation on June 20 at the Unisys Customer Support Centre in Milton Keynes. Click here to see full details from this successful event.
Germany Chapter
Markus Schwartz, President
The Germany Chapter held its 56th conference on June 14-15 in Garching. The event theme centered on the strategic challenges and key success factors in the implementation of a solutions business with the existing product portfolio, including the respective alignment of the internal organization and knowledge structures to service orientation and the refocusing of the competitive position. Click here for the full report in German, and for an English translation, click here.
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Upcoming Events
Outsourcing Webcast – September 26
Join Pim Bonsel, AFSMI’s executive vice president of global research, and Matt Kochan, founder of ServicEngine and former COO for Stream, a large global IT outsourcing company, for a discussion of outsourcing in the services industry. The Webcast will present highlights from a recent AFSMI white paper as well as expert observations on outsourcing trends. Click here to register for this important Webcast event.
Industry Task Force - Service Level Agreements
To investigate current trends in Service Level Agreements and their impact on performance management, AFSMI is calling for service industry participants to discuss current challenges, best practices, and areas of common interest within this important topic. Click here for more information on this task force and to submit your application to participate.
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