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Sbusiness Preview
Sbusiness Highlights
Inside the upcoming Winter 2008 issue of Sbusiness, you'll find a wealth of knowledge on critical services topics for today's s-business executive. Below is a brief glimpse into two feature articles on The Smart Services Deployment and Top Talent for Service and Support. Your journal is on its way, so watch your mailbox!
OEMs: Justifying the Smart Services Deployment
By Mark Vigoroso
In today's competitive climate, smart services are uniquely poised to transform the product value chain just as monumentally and irrevocably as the Internet did with commerce. To justify the investment in a smart services solution, an OEM must understand the likely impact on its own performance, as well as that of its partners and customers.
Top Talent for Service and Support:
Research Findings on Hiring, Training, and Engaging the Best
Based on Research conducted by SSPA.
Your "Top Talent" are the ones who make the difference between a customer experience that is merely acceptable and one that is truly exceptional. Based on research that was originally conducted by SSPA, this article lays the foundation for new research that AFSMI will conduct on this topic over the coming months, which we look forward to reporting back to you in an upcoming issue of Sbusiness.
Sbusiness Submissions
Want to share your knowledge with Sbusiness readers? Sharing your business experiences and industry knowledge keeps the industry's wheels turning and generates real opportunities for opening discussions with your industry peers. Click here to submit your article ideas or submissions.
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What's Hot
New: Online AFSMI Membership Renewal & Purchase
We have added an online membership order form to the AFSMI Web site to make it easy for you to join or to renew your membership. With our new Individual Membership options and e-commerce convenience, great membership value is just a click away! Join or Renew online today!
Partner Webcast - Increasing Field Service Productivity and Profits with Mobile Automation Tools
If you didn't have a chance to catch the live Webcast on field service automation sponsored by Zebra Technologies and Motorola, not to worry. We'll be posting the On-Demand version of the Webcast in the next few days so you can view it at your convenience. Make sure you check out the Partner White Paper from Zebra on this same topic that is now available.
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Industry & Technology News
Industry News
AFSMI Newsline keeps you on top of late-breaking industry news. Click here to view industry achievements, awards, company news, and new products and services announcements from such leading organizations as EDS, Fujitsu Microelectronics America, Metrix, ServicePower, and Vertical Solutions.
CRM Apps Set to Double in Value
Contributed by Datamonitor
As an increasing number of organizations understand the importance of positive customer experiences and strong customer relationships, the market for customer relationship management applications continues to expand. Click here to read the full article.
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Local Action
Australia Chapter
Maarten Tentij, President
On November 26, the Australia Chapter held its Annual General Meeting. After a brief session covering a review of 2007 and plans for 2008, voting ensued for the incoming board. Click here for more.
CenTex Chapter
Kevin Chasey, President
The CenTex Chapter held a very successful meeting on November 16 at the Tokyo Electron America facility in Austin, Texas. Eric Nystrom, founder and president of Infrastructure Solutions, gave an insightful presentation on asset management and its significance to the businesses with which we work. The chapter's next meeting will be held on February 15, 2008, followed by events on April 18, May 16 (2nd annual golf event), June 13, August 15, and November 21. E-mail Kevin.chasey@us.tel.com or visit www.centexafsmi.org for additional details on these events.
Italy Chapter
Giorgio di Giovanni, President
On November 21, the fourth ASAP Service Management Forum was held at Aula Magna of Bergamo University. More than 140 professionals representing large, medium, and small companies in production, distribution, and services industries were in attendance. Click here for details from the event.
Spain Chapter
Senen Pajaro-Novoa, President
On December 5, the Spain Chapter held a working breakfast in Madrid at the Club Financiero Genova that addressed the topic of "Trends in ITC Services and Outsourcing in Spain." And on December 12, the chapter hosted a spectacular Christmas Dinner event. Click here for more details.
Toronto Chapter
Kevin Brady, President
The Toronto Chapter's first meeting for 2008 is scheduled for January 10 at the Marriott Airport Hotel. Registration and networking will begin at 6 p.m., followed by dinner at 6:30. The featured presenter for the event is Carl DeCoste, vice president of services for Philips Medical Systems Canada. Click here for more details on the event.
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Events
Technology Services Europe 2008
Thanks to all of you who submitted your application to speak at the Technology Services Europe 2008 conference. We have some great presentations to choose from. We are reviewing the applications with our Conference Speakers Committee and will be announcing the agenda and begin accepting registrations for the conference in January.
AFSMI's 10th annual industry conference for European services leaders will be held April 2-4, 2008 in Paris, France. This year's theme is "The Next Wave of Business Growth," and AFSMI is proud to join forces with our sister associations, SSPA and TPSA, to bring you our largest gathering of European services executives ever!
Click here for more information about the conference.
Member Webcast: Employee Loyalty
If you missed the "Employee Loyalty: Pillar or Pitfall for Generating Growth?" Webcast on November 27, the Webcast is now available "on-demand" so you can download the presentation at your convenience.
Member Research
Employee Loyalty White Paper Published
In addition to viewing the latest member Webcast, Corporate and Individual members can
download the AFSMI Executive Summary on ways to increase employee loyalty and help drive your growth. Individual and Corporate Members may visit the AFSMI Web site to download the full report.
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