Sbusiness

Features

FIELD SERVICE OPERATIONS

Look Beneath the Surface When Deploying a Mobile Solution
By Dave Miller

HEALTHCARE SERVICES

Overcoming Barriers to Developing Healthcare IT Services in China
By Terry Miles

SPECIAL SECTION

Wireless Connection 2006: Profiles of Some of the Leading Vendors in the Wireless Industry

SALES AND MARKETING

From Little Creek to Roaring Stream: Growing Services Revenues
By Al Hahn

High Close Ratios: Qualified Relationships Are a Key Sales Strategy
By Karae Lisle

Centers of Excellence

CUSTOMER SUPPORT CENTER

Reengineering Customer Support
Part 8: Fine-Tuning (You’re Not Finished Yet!)
By Dave Brown

FIELD SERVICE OPERATIONS

Selling Mobile Security
By Joe Patton

MANAGEMENT DEVELOPMENT

It Is Essential to Be an Energized Organization
By Dennis Gershowitz

PROFESSIONAL SERVICES

Occasional Brilliance: Good Enough Is Usually Good Enough
By Jim Alexander and Mark Hordes

SALES AND MARKETING

Ten Ways to Make Services Tangible
By Jim Payne

Departments

Advertisers’ Index

AFSMI's S-Business Research and Technology Center

From the Editor’s Desk

Industry NewsLine

Management Briefs

Services Finance: The CFO’s Guide to Winning Your Business Case
By Gudrun Granholm

The AFSMI Connection

Cover photo by Fabienne Augustine.